SHIPPING
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SHIPPING *
We are committed to providing reliable and efficient shipping services to our customers. All orders are processed and shipped through Canada Post, ensuring your purchases arrive safely and promptly.
Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Options and Delivery Times
We offer the following Canada Post shipping services:
Regular Parcel: Economical ground service for non-urgent shipments. Delivery within 2-13 business days, depending on the destination.
Expedited Parcel: Faster ground service with tracking and on-time delivery guarantee. Delivery within 1-7 business days.
Xpresspost: Fast and cost-effective service with tracking and on-time delivery guarantee. Delivery within 1-3 business days.
Priority: Our fastest service with next-day delivery to most Canadian destinations. Includes tracking and on-time delivery guarantee.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout based on the selected shipping method and destination.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using the Canada Post tracking tool.
International Shipping
We currently ship to the United States and select international destinations. International shipping options include:
Xpresspost™ – USA and International: Fast and cost-effective delivery with tracking and on-time delivery guarantee. Delivery times vary by destination.
International Parcel – Air and Surface: Affordable shipping options for non-time-sensitive parcels. Delivery times vary by destination and service selected.
Customs, Duties, and Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
Shipping Restrictions
Certain items may be restricted or prohibited from shipping to specific destinations. Please refer to Canada Post's shipping restrictions for more information.
Delays
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, postal strikes, or customs delays. We are not responsible for such delays but will do our best to assist you in tracking your package.
Contact Us
If you have any questions or concerns about your order, please contact our customer service team at mydreamdresscanada@gmail.com
This shipping policy is subject to change without notice. Please review it periodically for updates.
RETURNS
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RETURNS *
Customer Return Policy
We aim to ensure your complete satisfaction with every purchase. If you are not entirely happy with your item, our return policy outlines how we handle returns in partnership with Canada Post's reliable services.
Eligibility for Returns
Items must be returned within 30 days of receipt.
Products must be unused, undamaged, and in their original packaging with all tags and labels attached.
Certain items, such as personalized, perishable, or final sale items, are non-returnable. Please refer to the product description for details.
How to Initiate a Return
To start the return process:
Contact Us
Email or call our customer service team at mydreamdresscanada@gmail.com with your order number and details of the item(s) you wish to return.Receive a Return Authorization
We will provide you with a Return Authorization Number (RA#) and further instructions. Returns without an RA# will not be accepted.Prepare Your Package
Safely pack the item(s) in the original packaging or equivalent. Include your receipt or proof of purchase and the RA#.
Shipping Your Return
We recommend returning items via Canada Post for secure and trackable service. You may choose one of the following methods:
Prepaid Shipping Label:
Upon request, we can provide a Canada Post prepaid return label. The cost of the label will be deducted from your refund, unless the return is due to a defect or error on our part.Ship on Your Own:
You can ship the package back using a carrier of your choice, but we recommend Canada Post for reliability and tracking. Please ensure to send to the address provided in your RA# instructions.
Refunds
Refund Processing:
Once we receive and inspect your return, we will notify you about the status of your refund. Approved refunds will be processed within 5-7 business days and issued to your original payment method.Shipping Costs:
Original shipping charges are non-refundable unless the return is due to our error or a defective product.Partial Refunds:
Partial refunds may be granted for items that show minor signs of use or are missing original parts.
Exchanges
If you would like to exchange your item for a different size, color, or product, please follow the return process outlined above and place a new order.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us immediately with your order number and details of the issue.
We will provide instructions and cover all costs for returning and replacing the item.
Return Restrictions
Items sent without prior authorization or outside of the return window will not be accepted.
We are not responsible for lost or damaged return shipments; consider purchasing additional insurance through Canada Post if your item is high-value.
Contact Us
For assistance or further information regarding our return policy, please reach out to us at:
Email: mydreamdresscanada@gmail.com
Phone: 416-262-9236
This return policy is subject to change without notice. Please review it periodically for updates.